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Shipping & Returns
www.camillaonline.com.au (Camilla Australia Pty Ltd) Terms and Conditions
RETURN POLICY
*This Return & Exchange Policy is only available to orders purchased on our Online Boutique.
*This Return & Exchange Policy is only available to orders purchased on our Online Boutique.
Camilla Australia Pty Ltd takes great pride in manufacturing quality products and checks each garment prior to dispatching.
If for any reason you are not happy with your purchase from Camilla Online we will gladly exchange the item. Alternatively, if you are not satisfied with an exchange we will be happy to issue a store credit or a full refund.
All exchange/refund requests are to be made within 7 working days from the initial date of receivement, pending the conditions below are complied with.
Please note that any SALE purchased garment/s will NOT be refunded. An online store credit will be issued for the amount paid.
Only upon receipt of the garment/s will Camilla Australia Pty Ltd dispatch a new garment/s. The customer takes all responsibility for the garment/s to be returned to Camilla Australia Pty Ltd and Management reserves the right to reject customers dispute.
Under NO circumstamces will a refund be given for the purchase of the Camilla Jewellery or Underwear due to Health Regulations. An online store credit will be issued in its place.
All returned items are not to have been worn; the receipt included in returned package and must have swing tags still attached. Please be advised the original shipping charges are not refundable and if you are exchanging for an alternative item a shipping charge will be applied according to the items chosen.
Return requests must be submitted via online. Please see below steps for instructions:
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My Account
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Completed Orders
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Click 'Return Item(s)'
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Select Item(s) for Return
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Select reason for return
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Click 'Submit Request'
Your request will then be directed to our Online Store pending action.
Upon completing the Return Request, please forward your garment/s to:
Attn: Camilla Online
132a Warners Avenue, Bondi Beach NSW 2026
**Please note Return Request must be completed by the customer. The online store will not be responsible for submitting return requests on the customers behalf.**
If you have any further enquiries, please contact our online store to discuss the return policy on +61 2 8353 1812 | +61 2 8353 1816 or online@camillaonline.com.au
PRICING POLICY AND SHIPPING
Prices shown on www.camillaonline.com.au are in AUS dollars inclusive of 10% Goods and Services Tax (GST) at the applicable rate. All items will have shipping and handling charges added to the final price. Please note the shipping costs per garment may vary depending on the weight of each piece. Information on each garment is noted in the description on the shopping page.
International buyers will be charged in AUS and shipping will be added accordingly, please note that international buyers are unable to claim the GST. International buyers hereby accept that they will not be able to claim the GST back from Camilla Australia Pty Ltd.
Prices shown on www.camillaonline.com.au are in AUS dollars inclusive of 10% Goods and Services Tax (GST) at the applicable rate. All items will have shipping and handling charges added to the final price. Please note the shipping costs per garment may vary depending on the weight of each piece. Information on each garment is noted in the description on the shopping page.
International buyers will be charged in AUS and shipping will be added accordingly, please note that international buyers are unable to claim the GST. International buyers hereby accept that they will not be able to claim the GST back from Camilla Australia Pty Ltd.
Shipping: Purchases made via Camilla Online can take up to 2 weeks from the date purchased to reach the Consignee, given garment/s is in stock.
CAMILLA SIZING
Camilla does not believe in labelling women with a size and therefore each garment is able to be worn by a variety of women. If you wish to find out the exact measurements of a particular garment please contact online@camillaonline.com.au to discuss.
Camilla does not believe in labelling women with a size and therefore each garment is able to be worn by a variety of women. If you wish to find out the exact measurements of a particular garment please contact online@camillaonline.com.au to discuss.
PAYMENT
Payment can be made by Visa, MasterCard, AMEX and any other methods which may be clearly advertised on Camilla.com.au/online from time to time.
Payment will be debited and cleared from your account upon purchase of your order by Camilla Australia Pty Ltd. You confirm that the credit card that is being used is yours or that you have been specifically authorised by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Camilla Australia Pty Ltd, we will not be liable for any delay or non-delivery. Please note you must be 18+ to order on Camilla.com.au/online.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from Camilla.com.au/online, to make online payments as secure as possible Camilla Australia Pty Ltd uses ANZ Limited secure E-gate System.
Payment can be made by Visa, MasterCard, AMEX and any other methods which may be clearly advertised on Camilla.com.au/online from time to time.
Payment will be debited and cleared from your account upon purchase of your order by Camilla Australia Pty Ltd. You confirm that the credit card that is being used is yours or that you have been specifically authorised by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Camilla Australia Pty Ltd, we will not be liable for any delay or non-delivery. Please note you must be 18+ to order on Camilla.com.au/online.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from Camilla.com.au/online, to make online payments as secure as possible Camilla Australia Pty Ltd uses ANZ Limited secure E-gate System.
TRACKING YOUR ORDER
You can check the current status of your shipment by signing into your account and selecting ORDER STATUS. Simply type in your unique airway bill number which we emailed to you, and we will track your shipment for you.
www.camillaonline.com.au will store a record of your transactions for a minimum of one year.
You can check the current status of your shipment by signing into your account and selecting ORDER STATUS. Simply type in your unique airway bill number which we emailed to you, and we will track your shipment for you.
www.camillaonline.com.au will store a record of your transactions for a minimum of one year.
Alternatively, you can contact Harrison Logistics directly on +61 (0) 2 9550 2234 and quote your tracking number.
GIFT VOUCHERS
Gift voucher can be purchased via the Camilla Online store. Voucher are valid for 12 months and are non transferrable. Vouchers not used within the 12 month timeframe expire and cannot be extented.
Gift vouchers purchased from Camilla Online cannot be used in Camilla Boutiques. Nor can Camilla Boutique vouchers be used Online.
PRIVACY POLICY
At Camilla Online we respect your privacy. We collect personal information only for the purposes of fulfilling your order. This may include your name, email address, phone numbers, home address and shipping details.
We may also use the information to assist in providing you with relevant information about our product and special offers that may be of interest to you but only if you subscribe to our newsletter.
Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.
We may also use personal information to perform credit checks, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.
Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions please feel free to contact us.
With love,
Camilla Team xx